1. RETURN ELIGIBILITY

We accept return/refund requests only under specific conditions:

• Only damaged/broken items are eligible for return and refund.
• Customer can file a return request within 7 days of delivery.
• 1 unboxing video is mandatory to claim a return/refund.
• Please attach at least 4 clear images showing the damage.

2. HOW TO REQUEST A RETURN

To raise a return/refund request, customer must email us the required details:

• Order ID
• Customer Name
• Mobile Number
• Delivery Date
• Return Pickup Address
• Contact Number
• Unboxing Video (1)
• Damage Images (Minimum 4)

3. REFUND PROCESSING TIME

If your return/refund request is approved, the amount will be credited to the customer within:

10–15 Working Days

4. FRAUDULENT CLAIMS & LEGAL NOTICE

MyStoreParadise follows a strict policy against fraudulent return/refund claims. If we have any suspicion or knowledge that a customer is involved in any activity intended to submit false, misleading, edited, incomplete, or non-genuine information, we reserve the full right to take necessary action.

In such cases, MyStoreParadise may, at its sole discretion, do any of the following:

• Reject the return/refund request immediately.
• Request additional proof or verification before approval.
• Block, restrict, or suspend the customer account from future purchases or return benefits.
• Cancel the order or any future order if policy misuse is identified.
• Take necessary steps to protect the business from loss and misuse.

If required, MyStoreParadise also reserves the right to initiate civil and/or criminal proceedings against such customers under applicable consumer protection and cyber laws. Submitting fake claims, manipulated media, or intentionally incorrect information may lead to legal consequences.

Final approval or rejection of the return/refund request will depend on verification of proof shared by the customer.